Privacy Policy

1. Who we are

Angel White Aesthetics & Academy (“we”, “us”, “our”) is an aesthetic clinic and training academy operating in West Sussex, United Kingdom. We are the “data controller” responsible for your personal data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Littlehampton clinic: 19 Beach Road, Littlehampton, West Sussex, BN17 5JA
Hove clinic: 6 Woodland Parade, Woodland Drive, Hove, BN3 6DR
Telephone: (01903) 446063
Email: is.angelwhite@gmail.com

2. What personal data we collect

Information you give us

When you complete an enquiry or booking form on this website, we collect:

• Your name
• Your email address
• Your telephone number
• Your preferred clinic location (Littlehampton or Hove)
• Your preferred appointment timing (optional)
• The treatment you are interested in
• The page of our website you enquired from

We also collect any information you choose to give us when you contact us by telephone, email, or in person, and information you provide during a consultation.

Information we collect automatically

If you consent to analytics cookies, we collect information about how you use our website, such as the pages you visit, approximate location, device and browser type, and how you arrived at our site. You can refuse or withdraw this consent at any time — see our Cookie Policy.

3. How we use your data and our lawful basis

What we do	Lawful basis (UK GDPR)
Respond to your enquiry and arrange a consultation or appointment	Steps taken at your request prior to entering a contract; and our legitimate interests in responding to enquiries
Provide treatment and keep appropriate clinical records	Contract; and, for health information, Article 9(2)(h) — provision of health care and treatment
Record the treatment you enquired about (health-related information)	Your explicit consent — Article 9(2)(a)
Analytics and improving our website	Your consent (given via our cookie banner)
Meeting legal, insurance and regulatory obligations	Legal obligation; and establishing or defending legal claims

We do not sell your personal data, and we do not use your enquiry details for marketing unless you have separately asked us to.

4. Who we share your data with

We only share personal data where necessary, with:

• Our website hosting and email providers, who process data on our instructions
• Our practitioners and staff involved in your care
• Google (analytics), where you have consented to analytics cookies
• Professional advisers, insurers or regulators where we are legally required to do so

Some providers may process data outside the UK. Where that happens, we rely on appropriate safeguards such as UK adequacy regulations or the International Data Transfer Agreement.

5. How long we keep your data

• Website enquiries that do not become clients: normally up to 24 months, then deleted.
• Client and treatment records: retained in line with professional and insurance requirements, normally 8 years after your last treatment (longer for patients under 18).
• Analytics data: retained in line with the settings in Google Analytics.

6. How we protect your data

We use appropriate technical and organisational measures to protect your data, including encrypted connections (HTTPS), access controls on our systems, and restricting access to personal data to staff who need it. No transmission over the internet can be guaranteed to be completely secure, but we take security seriously.

7. Your rights

Under UK GDPR you have the right to:

• Be informed about how we use your data (this policy)
• Request a copy of the data we hold about you
• Have inaccurate data corrected
• Ask us to delete your data (“right to be forgotten”), where applicable
• Restrict or object to how we use your data
• Request transfer of your data (data portability)
• Withdraw your consent at any time, where we rely on consent

To exercise any of these rights, contact us at is.angelwhite@gmail.com or call (01903) 446063. We will respond within one month.

8. Complaints

If you are unhappy with how we have handled your data, please contact us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority:

Website: ico.org.uk/make-a-complaint
Helpline: 0303 123 1113

9. Children

Our services are intended for adults. We do not knowingly collect personal data from children under 18 through this website without appropriate consent. Certain treatments are only offered to those aged 18 and over.

10. Cookies

We use cookies on this website. Please see our Cookie Policy for full details and to change your preferences.

11. Changes to this policy

We may update this policy from time to time. Any changes will be published on this page with a revised “last updated” date.